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MajorPoptard
Pony
Pony
MajorPoptard

Posts : 72
Join date : 2011-10-01
Location : Sunny, Sunny Florida

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PostSubject: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 12:11 pm

Ready for my third day of stomping Imperial scum, I try to log in, only to be told I have no active subscription.

So I click the link, and then patiently waiting 20 minutes until the server selects my number out of a hat, I look to see how many days I have left. Surely they'd only lock me out when I have 0 days left, right? Wrong. I still have 27 days left.

To be fair, those were the free days that came with it, but are they really making me buy a subscription when I still have 9/10 of my free days left? This seems extremely underhanded for Bioware.
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Twilight Sparkle
Colt
Colt
Twilight Sparkle

Posts : 289
Join date : 2011-06-17
Location : Studying Friendship in Ponyville

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 12:22 pm

call customer support
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MajorPoptard
Pony
Pony
MajorPoptard

Posts : 72
Join date : 2011-10-01
Location : Sunny, Sunny Florida

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 12:33 pm

Does anyone know their number. Since it's taking me 10 minutes just to move from one page to the next. Even the forum post explaining why they're so slow is taking forever to load.
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Twilight Sparkle
Colt
Colt
Twilight Sparkle

Posts : 289
Join date : 2011-06-17
Location : Studying Friendship in Ponyville

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 12:49 pm

1-855-467-9867
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MajorPoptard
Pony
Pony
MajorPoptard

Posts : 72
Join date : 2011-10-01
Location : Sunny, Sunny Florida

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 12:57 pm

I called. And it said they were too busy.

I followed their advice, and went to the forums. They're also too busy.

I'm about to pray to God for help, but he's probably got 6 billion people he's to busy attending to.
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Wilowah
Colt
Colt
Wilowah

Posts : 282
Join date : 2011-11-28
Location : Virginia, United States, North America, Earth, Sol System, Orion Arm, Milky Way Galaxy

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 12:59 pm

When I read it last night, they said in order for you to play, you must have a recurring subscription set up. At the end of he 27 days you will be charged.

That is, if I read that right...
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Twilight Sparkle
Colt
Colt
Twilight Sparkle

Posts : 289
Join date : 2011-06-17
Location : Studying Friendship in Ponyville

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 1:12 pm

Oh yea Wilowah is correct, you have to add a credit card or game time card to your account. If you use a credit card it will charge you 1$ for validation, but nothing else until the next billing cycle. With the game time card you get the 30 free days and then it starts taking from the 60 days of the card.
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MajorPoptard
Pony
Pony
MajorPoptard

Posts : 72
Join date : 2011-10-01
Location : Sunny, Sunny Florida

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 1:19 pm

That's... an adequate, if dissapointing, explanation. It's going to take a whole bunch more pleading with my parents to let me play. I'll just buy a game time card.

But there's still another question I have. If I can't play until I set up an active subscription, then how could I have logged in and played for the past 3 days?
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Twilight Sparkle
Colt
Colt
Twilight Sparkle

Posts : 289
Join date : 2011-06-17
Location : Studying Friendship in Ponyville

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 1:24 pm

They had a 2-day grace period to allow everyone to get the game and get their codes in.
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Fluttershy
Founder Mane
Founder Mane
Fluttershy

Posts : 1944
Join date : 2011-06-17
Location : Redmond, Washington

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 1:41 pm

>Goes to fix login
>Asks for Security Question
>Gives me the one I can't seem to enter correctly
>"FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU"
>Try phones
>Get a disconnected beeping noise
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Rydel
Unicorn
Unicorn
Rydel

Posts : 829
Join date : 2011-08-11
Location : Orlando

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 3:36 pm

Fluttershy wrote:
>Goes to fix login
>Asks for Security Question
>Gives me the one I can't seem to enter correctly
>"FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU"
>Try phones
>Get a disconnected beeping noise

I'm having the same issue.
To make things worse, it's the least secure question possible for anyone in our guild. "What is your favorite cartoon"
I'm not sure how I'm failing that.
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http://rydelfox.deviantart.com
Derpy
Mane
Derpy

Posts : 1195
Join date : 2011-10-10
Location : England, Russia or Czech

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 3:47 pm

Rydel wrote:
Fluttershy wrote:
>Goes to fix login
>Asks for Security Question
>Gives me the one I can't seem to enter correctly
>"FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU"
>Try phones
>Get a disconnected beeping noise

I'm having the same issue.
To make things worse, it's the least secure question possible for anyone in our guild. "What is your favorite cartoon"
I'm not sure how I'm failing that.

Ye, hmm I wonder what the answer may be, perhaps the same as mine. I had the car model/make thing and I could not remember the exact typing (i.e. Did I use capitals? Was there a space? etc.) for ages.
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MajorPoptard
Pony
Pony
MajorPoptard

Posts : 72
Join date : 2011-10-01
Location : Sunny, Sunny Florida

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 3:49 pm

Well, My Little Pony Friendship Is Magic is 34 characters, so it's reasonable that somewhere along the line you might make a mistake.

I had trouble on getting my current residence wrong until I remembered I needed to add a "street" to the end.
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Ekeli
Colt
Colt
Ekeli

Posts : 185
Join date : 2011-07-24
Location : Iowa (USA for you EU folks)

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 5:08 pm

Letting you guys know, I used my empty paypal account to set up a subscription, and it's working so far.
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Rydel
Unicorn
Unicorn
Rydel

Posts : 829
Join date : 2011-08-11
Location : Orlando

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 7:42 pm

MajorPoptard wrote:
Well, My Little Pony Friendship Is Magic is 34 characters, so it's reasonable that somewhere along the line you might make a mistake.

I had trouble on getting my current residence wrong until I remembered I needed to add a "street" to the end.

Also: Did I put a colon?
Did I put just "My Little Pony," "Friendship is Magic," or the whole thing?
Did I abbreviate any part of it?
Did I just put "duh"?
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http://rydelfox.deviantart.com
MajorPoptard
Pony
Pony
MajorPoptard

Posts : 72
Join date : 2011-10-01
Location : Sunny, Sunny Florida

Login Troubles Empty
PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 7:59 pm

Rydel wrote:
MajorPoptard wrote:
Well, My Little Pony Friendship Is Magic is 34 characters, so it's reasonable that somewhere along the line you might make a mistake.

I had trouble on getting my current residence wrong until I remembered I needed to add a "street" to the end.

Also: Did I put a colon?
Did I put just "My Little Pony," "Friendship is Magic," or the whole thing?
Did I abbreviate any part of it?
Did I just put "duh"?

Unlike you Jedi, I can't read minds. So you tell me where you went wrong. Of course it's your fault and not the overloaded server's.

And as for my subscription, I'm afraid I won't be getting on until Christmas day, because Bioware loves to taunt you by making you pay 30 extra dollars after spending 90 already.
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Chewbacabra
Pony
Pony
Chewbacabra

Posts : 75
Join date : 2011-07-03

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 8:52 pm

Rydel wrote:
MajorPoptard wrote:
Well, My Little Pony Friendship Is Magic is 34 characters, so it's reasonable that somewhere along the line you might make a mistake.

I had trouble on getting my current residence wrong until I remembered I needed to add a "street" to the end.

Also: Did I put a colon?
Did I put just "My Little Pony," "Friendship is Magic," or the whole thing?
Did I abbreviate any part of it?
Did I just put "duh"?

Or did you just type Pony Pony Pony Pony until you ran out of characters?
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crazyBE
Unicorn
Unicorn
crazyBE

Posts : 881
Join date : 2011-12-20
Location : Belgium

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 9:55 pm

See this is why i wrote down the answers to the question =)

Also short answers, aka mlp for fav cartoon, ftw =D
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Guest
Guest



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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeThu Dec 22, 2011 10:59 pm

Chewbacabra wrote:
Rydel wrote:
MajorPoptard wrote:
Well, My Little Pony Friendship Is Magic is 34 characters, so it's reasonable that somewhere along the line you might make a mistake.

I had trouble on getting my current residence wrong until I remembered I needed to add a "street" to the end.

Also: Did I put a colon?
Did I put just "My Little Pony," "Friendship is Magic," or the whole thing?
Did I abbreviate any part of it?
Did I just put "duh"?

Or did you just type Pony Pony Pony Pony until you ran out of characters?

I did that for all my security questions.
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Derpy
Mane
Derpy

Posts : 1195
Join date : 2011-10-10
Location : England, Russia or Czech

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeFri Dec 23, 2011 8:52 am

Amorphic wrote:
Chewbacabra wrote:
Rydel wrote:
MajorPoptard wrote:
Well, My Little Pony Friendship Is Magic is 34 characters, so it's reasonable that somewhere along the line you might make a mistake.

I had trouble on getting my current residence wrong until I remembered I needed to add a "street" to the end.

Also: Did I put a colon?
Did I put just "My Little Pony," "Friendship is Magic," or the whole thing?
Did I abbreviate any part of it?
Did I just put "duh"?

Or did you just type Pony Pony Pony Pony until you ran out of characters?

I did that for all my security questions.

Fav pet: Pony
Location: Ponyville
Fav movie: Ponies the Anthology
Car: Mustang Very Happy
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Rydel
Unicorn
Unicorn
Rydel

Posts : 829
Join date : 2011-08-11
Location : Orlando

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeFri Dec 23, 2011 2:13 pm

Called tech support. Learned that I fail at spelling.
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http://rydelfox.deviantart.com
Derpy
Mane
Derpy

Posts : 1195
Join date : 2011-10-10
Location : England, Russia or Czech

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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitimeWed Dec 28, 2011 4:14 am

Bastards locked my account for not remembering security questions....a week after I remembered them. =/ Now I gotta call them and think what you will but I am not exactly comfortable with telling complete strangers that my fav cartoon is MLP. Not amused.
Login Troubles Derpy%20is%20not%20amused
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PostSubject: Re: Login Troubles   Login Troubles I_icon_minitime

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